FAQs – Linah’s Beauty
📅 Last Updated: March 30, 2025
Welcome to Linah’s Beauty! Below are answers to the most common questions about our products, orders, and policies.
1. Orders & Payments
How can I place an order?
You can place an order directly on our website. Simply add your desired items to the cart and proceed to checkout.
What payment methods do you accept?
We accept the following secure payment options:
✅ M-Pesa – Pay via mobile money
✅ Cash on Delivery – Available in select areas
✅ Bank Transfer – For bulk orders
Do I receive an order confirmation?
Yes! After placing your order, you will receive a confirmation via WhatsApp, SMS, or Email.
How do I know if my payment was successful?
Once payment is received, we will send you a confirmation message. If you do not receive a confirmation, please contact us.
2. Shipping & Delivery
How long does delivery take?
Delivery takes 1-5 business days, depending on your location.
Do you offer free shipping?
🚚 Yes! We offer free shipping on all orders across Kenya.
How can I track my order?
For order updates, contact us via WhatsApp or call +254 723 954651.
What happens if my order is delayed?
While we strive for timely delivery, delays may occur due to external factors. We will keep you informed in case of any delays.
3. Returns & Exchanges
Do you accept returns?
🚫 No, we do not accept returns or offer refunds.
Can I exchange a product?
✅ Yes! We offer exchanges within 7 days for eligible products. Contact us for assistance.
Which products are eligible for exchange?
✔️ Wigs & Hair Extensions (Unused & in Original Packaging)
✔️ Beauty Accessories (Unopened & Unused)
For hygiene and safety reasons, opened or used products cannot be exchanged.
4. Contact & Support
How can I contact Linah’s Beauty?
You can reach us through:
📞 Call/WhatsApp: +254 723 954651
📧 Email: info@linahsbeauty.com
Where is your physical store located?
📍 Store Address:
Linah’s Beauty
London Beauty Centre, 3rd Floor, Shop No. T13
Taveta Road, Nairobi, Kenya
5. Miscellaneous
Are your products original?
✅ Yes! We sell only authentic, high-quality beauty accessories and hair products.
Do you have a social media presence?
Yes! Follow us for updates and special offers:
📲 [Facebook] [Instagram] [WhatsApp]
Still have questions?
📞 Call/WhatsApp: +254 723 954651
📧 Email: info@linahsbeauty.com