Returns & Exchanges Policy

Last Updated: July 21, 2025

1. Product Condition Policy

✅ We accept returns/exchanges only for new products:

• Must be unopened in original packaging with all tags attached
• Must have never been used, worn, or altered

🚫 We do not accept returns for:

• Opened, used, or damaged items (unless defective)
• Final sale items (see Section 4)

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2. Return Window & Methods

⏳ 7-day return policy:

• All return requests must be initiated within 7 days of delivery date

📮 Return Methods:

1. By Mail: Free prepaid return label (provided upon approval)
2. In-Store:
   📍 Linah’s Beauty
   London Beauty Centre, 3rd Floor, Shop T13
   Taveta Road, Nairobi, Kenya
3. Drop-off Locations: Available at select partner locations (contact us for details)

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3. Refunds & Exchanges

A. Non-Defective Items (Exchanges Only)

✅ Eligible Products:

• Hair extensions
• Wigs

✅ Requirements:

• Unopened in original packaging with all tags
• Original receipt/proof of purchase
• Requested within 7 days of delivery

⏱ Processing:

• 3-5 business days to process exchange after receiving returned item
• If no exchange match available: Refund issued within 7 business days of receipt

B. Defective Items (Replacements Only)

✅ Covered Issues:

• Manufacturing defects
• Wrong item shipped

🛠 Process:

1. Report within 48 hours of delivery via:

• 📧 info@linahsbeauty.com
• 📞 +254 723 954651
  (Must include order # and clear photos of defect)

  We provide:

  • Prepaid return label

  • Free replacement shipping

1. Timeline: Replacement shipped within 3 business days of approval

C. Refund Processing

• Standard refunds: Processed within 7 business days of receiving return
• Delays may occur if:

• • Item is missing original packaging

  • Return is initiated after 7-day window

  • Required documentation is incomplete

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4. Final Sale Items (Non-Returnable)

❌ No returns/exchanges on:

• All cosmetics & skincare products

• All beauty accessories (including makeup, brushes, applicators, hair tools)

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5. Shipping Responsibility

Scenario	Return Shipping	Replacement Shipping
Non-defective exchange	We cover ✅	We cover ✅
Defective replacement	We cover ✅	We cover ✅
Final sale items	Not applicable ❌	Not applicable ❌

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